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Privacy Policy

1. Introduction

MAST Academy ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.mastacademy.com, use our services, or interact with us in relation to our marine and composites training programs.

This policy complies with New Zealand's Privacy Act 2020 and other applicable privacy laws.

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2. Information We Collect

2.1 Personal Information You Provide

We may collect the following personal information when you:

  • Enquire about courses: Name, email address, phone number, address, educational background, employment history

  • Apply for training programs: Academic transcripts, identification documents, emergency contact details, medical information (if relevant to training safety)

  • Create an account: Username, password, profile information

  • Contact us: Name, email address, phone number, message content

  • Subscribe to newsletters: Email address, name, preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information: IP address, browser type, operating system, device information

  • Usage data: Pages visited, time spent on site, referral sources, click patterns

  • Cookies and tracking technologies: As described in our Cookie Policy

2.3 Information from Third Parties

We may receive information from:

  • Training employers and industry partners regarding your workplace training progress

  • Educational institutions for qualification verification

  • Government agencies for compliance and funding purposes

  • Social media platforms if you interact with our social media accounts

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Primary Purposes

  • Training delivery: Providing educational services, course materials, assessments, and certifications

  • Student administration: Managing enrolments, academic records, and graduation processes

  • Communication: Responding to enquiries, providing course updates, and sending important notifications

  • Industry placement: Facilitating workplace training opportunities with employer partners

3.2 Secondary Purposes

  • Marketing: Sending newsletters, course promotions, and relevant industry information (with your consent)

  • Website improvement: Analysing usage patterns to enhance user experience

  • Compliance: Meeting legal obligations, reporting to regulatory bodies, and maintaining accurate records

  • Quality assurance: Monitoring and improving our training programs

4. Legal Basis for Processing

We process your personal information based on:

  • Contractual necessity: To deliver training services you've enrolled in

  • Legal obligations: Compliance with education sector requirements and government reporting

  • Legitimate interests: Improving our services, marketing (where appropriate), and maintaining business operations

  • Consent: For marketing communications and non-essential uses (where required)

5. Information Sharing and Disclosure

5.1 We May Share Information With:

  • Training employers: Progress reports and competency assessments for workplace-based students

  • Industry partners: For placement opportunities and collaborative training programs

  • Government agencies: Including the Tertiary Education Commission (TEC), New Zealand Qualifications Authority (NZQA), and other regulatory bodies

  • Service providers: IT support, website hosting, payment processing, and administrative services

  • Legal authorities: When required by law or to protect our rights and safety

5.2 We Do Not:

  • Sell personal information to third parties

  • Share information for commercial purposes without your consent

  • Transfer data outside New Zealand without appropriate safeguards

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure data transmission: SSL encryption for online communications

  • Access controls: Restricted access to personal information on a need-to-know basis

  • Regular security updates: Maintaining up-to-date systems and software

  • Staff training: Ensuring employees understand privacy obligations

  • Incident response: Procedures for addressing potential data breaches

7. Data Retention

We retain personal information for different periods depending on the purpose:

  • Student records: Maintained for 7 years after graduation as required by education regulations

  • Marketing communications: Until you unsubscribe or withdraw consent

  • Website analytics: Aggregated data retained indefinitely

8. Your Privacy Rights

Under New Zealand's Privacy Act 2020, you have the right to:

  • Access: Request copies of personal information we hold about you

  • Correction: Ask us to correct inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal requirements)

  • Restriction: Limit how we process your information in certain circumstances

  • Portability: Receive your personal information in a portable format

  • Objection: Object to certain types of processing

  • Withdraw consent: For processing based on consent

To exercise these rights, contact us using the details in Section 12.

9. Cookies and Website Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functions

  • Remember your preferences and settings

  • Analyse website usage and performance

  • Provide relevant content and advertisements

You can manage cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

If we transfer personal information outside New Zealand, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by privacy authorities

  • Standard contractual clauses

  • Binding corporate rules

  • Explicit consent where required

12. Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact us:

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MAST Academy of New Zealand
Email: info@mastacademy.com
Phone: 09 360 0056 
Address: 85 Westhaven Drive, Westhaven, Auckland 1010

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Office of the Privacy Commissioner (New Zealand)
If you're not satisfied with our response, you may contact:
Website: privacy.org.nz
Phone: 0800 803 909

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website with a new effective date

  • Sending email notifications to registered users

  • Providing notice through our website or other communication channels

14. Specific Notices

14.1 Students Under 18

If you are under 18 years old, please ensure your parent or guardian has reviewed this Privacy Policy and consents to your use of our services.

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14.2 Workplace Training

If you're participating in workplace training, your employer may have access to certain information about your progress and assessments as part of the training arrangement.

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14.3 Government Reporting

As a registered training organisation, we are required to report certain student information to government agencies for funding, compliance, and statistical purposes.

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